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Terms of service

Welcome to Cosette, Your New Best Friend in Fashion.

Cosette’s (“COSETTE” “we” “us” “our”) website (our “Site”) and related services are made available to you in accordance with the following Terms of Service (collectively, the T.O.S). Please read the T.O.S carefully to understand it before placing an order on cosette.com.au. Cosette is a trading name of the My Fashion Republic Group Pty. Ltd., a company registered in Australia (ABN 73 169 949 973). Our registered address is 80 George Street, Sydney NSW 2000.

How It Works
Thanks to our exclusive networks and high-end buyers with years we can source only the very best, for less. By taking advantage of the opposite seasons between Europe and Australia, we bring you the most sought-after brands long before they would be on shelves in Australia.

Using parallel importing, our buyers are dedicated to bringing you the highest quality pieces at the best prices. All products we receive from our suppliers are new and verified authentic.

Shop Online

  1. Join for free. Create a free account for quicker checkout, wish lists plus members-only Daily Deals. Sign up to our Newsletter. This is your VIP pass to exclusive offers & discounts – you’ll be the first to access New Arrivals, Sales & more.
  2. Share our love for fashion. Connect with us, share fashion favourites, and get to see who else love the products we sell.
  3. Forgot your login details? No worries! Select "Forgot Password" link from our login page and follow the instructions. We'll soon have you shopping again!
  4. How are products chosen? We have a talented team that source from all over Europe. Through strategic partner relationships, we provide you with authentic products. Every item sold on cosette.com.au is the designer it promises to be.
  5. How often are new styles coming? Cosette offers new styles everyday – including weekends! Email announcements are sent to keep members up to date on current and upcoming new products.
  6. How long does products last on the site? All merchandise is available on limited quantities and last until it sells out. We do not refresh products nor change prices throughout the time being available. Items are sold on a first come, first serve basis- so be sure to log on early not to miss out!
  7. How do I know if what I buy will fit me? All our stock includes details that are as accurate as possible in the item's description. When an item arrives, if you're unhappy with the size or fit of the product, please refer to our "Return Policy".


Helpful Hints for Navigating Our Site 

  1. Be Quick. Some products we sell have limited quantities, so be quick! Shopping through our site is time sensitive and all our merchandise is sold on a first come, first served basis.
  2. Create an account & get on the list. Create a free account for quicker checkout, wish lists plus members-only Daily Deals. Sign up to our Newsletter. This is your VIP pass to exclusive offers & discounts – you’ll be the first to access New Arrivals, Sales & more.

Orders 

  1. How do I place an order? Placing a Cosette order is easy! Simply visit our site, select the product you would like to purchase and add it to your shopping cart. Once you have added the item to your cart, you have a limited time to purchase before it is released from your cart and added back to the inventory of that sale, so be quick! Once the items you'd like to purchase are in your cart and you are ready to pay for them, use the checkout to review your cart. Here you will need to enter your billing and shipping addresses, will have the option to use a promo code (if applicable), and choose your method of payment.
    Then it's simply a matter of confirming your payment details and you're done!
  2. Has my order gone through? Online orders that are successful will receive an order confirmation via email. You can also view your order and its status via the 'My Account'.
    If you are unsure as to the status of your order, please contact our friendly customer service team via the contact centre and they will assist you further.
  3. How do I apply a promo code? Promo codes can simply be typed into the Promo section. They will automatically deduct before you proceed to payment.
  4. Can I add to my order once it has been placed? Unfortunately, we are unable to add to an order once it has been placed.

Payment 

  1. What payment options do I have?
    * We accept all major Credit Cards (including Visa, MasterCard, American Express)
    * Afterpay (Australia Only - up to AUD4,000)
    * Klarna (Australia Only - up to AUD2,000) - Pay later in 4 instalments (first instalment taken when the order is processed and the remaining fortnightly). 
    * PayPal, PayPal pay in 4
    * Vouchers / Store Credit / Gift Cards. 
    Eligibility criteria may apply. Payment options listed above may not be available in your region.     Read more here. 
  2. Is it safe to use my credit card?
    All card transactions are processed with Stripe, the-best-in-class online payment security. You can also choose to pay with Pay Pal, and for easy interest free instalment plans, choose payment options as listed above.
  3. Can I get a new invoice for tax or business purposes?
    Of course! Your order invoices are available to view and print at any time in the 'Orders' section of your Cosette account.

If you need different information on your invoice for business purposes, please let our customer service team know and they will issue a new invoice for you.

Verified Authentic Products
Since 2015, COSETTE has offered the finest collection of authentic luxury brands. We make luxury accessible to our customers by sourcing our products from a network of European based suppliers with decades of experience dealing in luxury brands. 

Delivery options.

STANDARD

Australia

  • FREE Shipping on all orders over A$800
  • A flat rate of A$49 applies to orders under A$800

United States & Canada

  • A flat rate of US$49 applies to orders under US$800
  • Price includes sales tax and duties

International (All Other Regions)

  • A flat shipping rate of A$180 applies to all international orders.
  • Please note that customs duties, import taxes, and/or VAT (where applicable) are the responsibility of the recipient and may be charged upon delivery.

Placing your order.
Monday – Friday noon: your item(s) will be shipped within 48 hours.
Friday – Sunday: your item(s) will be shipped the next 1-2 business days.

Delivering your package.
Once your order has shipped, you can expect delivery in:
1. Australia: 3-5 business days in Metro areas* 
2. U.S. & Canada: 5-7 days**
3. International / all other regions, 7-10 days**

Processing your order.
Once you have placed your order, we will process with priority and aim to dispatch within the next business day.

Delivering your package.
Once your order has shipped, you can expect delivery in:
1. Australia: 1-3 business days in Metro areas* 
2. U.S. & Canada: 3-5 days**

* Delivery times to Western Australia, regional and remote destinations or territories may take longer.
** Regional and remote destinations may take longer.

Please note this may take longer during peak-trade periods. As soon as your package has been dispatched, we will notify you with relevant tracking details to help monitor the progress of your parcel. Delivery times are based on the time your package is sent and should only be used as a guide.

You may also receive updates from our delivery partners. If you have any other questions, reach out to customer service.

How do I know when my item has been shipped?
Once your order has been dispatched you will receive an email containing a tracking number. If after 24 hours your tracking info fails to update, please contact customer service.

What’s the delivery fees and shipping destinations?
We deliver Australia-wide & ship worldwide to select regions. Delivery options and fees may vary depending on your order or shipping destination and will be displayed at checkout. We have partnered with delivery services to bring you the most competitive rates.

We ship worldwide to select regions, including Canada, China, Hong Kong SAR China, Japan, Malaysia, New Zealand, Singapore, Switzerland, United States and United Kingdom.

Taxes and Duties
Orders within U.S and Canada
If you're placing an order for delivery in United States or Canada, you’ll be happy to know that prices shown include sales tax and import duties.
To get the best shopping experience, select your delivery destination — prices will be displayed in your local currency.

U.S. Customers, Important to know: if the total order value exceeds $800 USD, then you the customer or the recipient of the order may be requested to provide a Tax ID or Social Security Number to U.S. customs and border protection for clearance. For more information can be found here.

Taxes and Duties for all other International Orders.
If you're placing an order for delivery outside Australia, using our Flat Rate International Delivery service, you will have to pay taxes & duties as charged by your destination country. (Also referred to as customs charges)

How much will I need to pay for customs charges?
1. As customs charges vary widely from country to country, we're not able to predict what these charges will be.
2. To help avoid being surprised by any unexpected charges, we'd suggest contacting your local customs office before placing your order, or use online tools to get an estimate.
3. You'll be notified of any charges due on your parcel and you'll have 7 days to make the payment.
4. As soon as payment has been received, your parcel will be released and shipped to the delivery address you selected at the checkout.

What happens if I don't pay the customs charges?
If payment has not been received after 7 days, the carrier will automatically return the parcel to Cosette. Once it arrives back at our warehouse in Australia, we will issue a refund for the items only. We do not offer a refund for delivery in the instance of a customer refusing to pay for customs charges.

We're not able to reship a parcel that has been returned to us, so you'll need to place a new order if you still want the items.

We strongly advise customers to use the UPS Worldwide Delivery/Toll Express services (where available), as these shipping methods include taxes & duties payable at your destination country.

We do not refund import duties (when paid) and/or customs fees. 

Refund Policy

As detailed in our Refund Policy, COSETTE does not offer refunds, exchanges or returns for change of mind, incorrect selection or personal preference. Remedies are only provided where required under Australian Consumer Law.

Under Australian Consumer Law, you are entitled to a remedy if a product has :

  • a major failure.
  • is faulty, unsafe or significantly different from its description.
  • is not fit for its intended purpose as reasonably expected.

Where a major failure occurs, you may choose a refund or replacement. Where the issue is minor, we may offer a repair, replacements or refunds at our discretion in accordance with Australian Consumer Law.

A failure (major is minor) is not :

  • a change of mind.
  • incorrect size, colour or style selection by you.
  • items damaged due to misuse, neglect, abnormal use or failure to follow reasonable care instruction by you.
  • normal wear and tear.
  • issues clearly disclosed prior to change to purchase, including where any faults are accurately described in the Product Description (i.e for Perfect Imperfections that are often ex-display products).

To initiate a return under Australian Consumer Law, please contact info@cosette.com.au and provide:

  • your order number 
  • details of the major failure, fault, or explanation of why the item is not fit for its intended purpose.
  • if your return has been approved, you will receive a confirmation email and be instructed on the next steps.

This return policy applies to all orders placed from 5:00pm AEDT on 5 February 2026.

Product guarantees
Any products guarantee provided by COSETTE are limited strictly to the rights and remedies available under Australian Consumer Law. Except as required by Australian Consumer Law, we do not offer any additional warranties, guarantees, refunds, exchange or remedies. Noting in our policy excludes restricts or modifies any consumer guarantees, rights or remedies that cannot be excluded under Australian Consumer Law.

COSETTE offers a Best Price Guarantee.
If you find a more competitive price on the exact product, we will gladly match that price. That’s how confident we are in offering you the best price.
Simply provide our customer service team proof of the lower price, by means of a current advertisement or website address.
Once your price match request is confirmed, we will create an offer for you to purchase the product from COSETTE at the lower price.

Cosette E-Gift Cards. The most fashionable & thoughtful gift!

  • It will be sent directly to the recipient’s inbox – perfect if you're looking for a last-minute gift. No shipping or physical address required – simply select the amount. To purchase multiple gift cards, simply keep adding to your shopping bag. 
  • Gift cards can be redeemed against products sold online on cosette.com.au.
  • Gift cards are non-transferable and cannot be returned or redeemed for cash.
  • If your order total is less than the value of the Gift card, the balance will remain on the gift card.
  • If your order exceeds the gift card amount, you can choose from any payment options we provide.
  • Virtual Gift Cards will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation of dispatch.
  • Cosette will not be liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
  • Cosette is not responsible if a Gift Card is lost, stolen, destroyed, or used without permission.
  • Cosette reserves the right to cancel a Gift Card if we deem such action necessary.
  • Promotion and/or discount codes cannot be applied to the purchase of Gift Cards.

Customer Care
I still need help – how do I get in touch?
Contact customer service.

Updated: 5 February 2026.

 

Authenticity Guarantee
Verified Authentic Products
Since 2015, we have offered the finest collection of
authentic luxury brands from a network of European-based suppliers with decades of experience.
Read more
Best Price Guarantee
Best Price Guarantee
We offer a Best Price Guarantee.
If you find a more competitive price on the exact product, we will gladly match that price.
Read more
Enjoy Free Delivery
Free Delivery & Easy Returns
Enjoy free delivery Australia-wide. We offer
international shipping - free to United States & Canada.
Easily initiate a return.
Read more
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