Welcome to Cosette, Your New Best Friend in Fashion.
Cosette’s (“COSETTE” “we” “us” “our”) website (our “Site”) and related services are made available to you in accordance with the following Terms of Service (collectively, the T.O.S). Please read the T.O.S carefully to understand it before placing an order on cosette.com.au. Cosette is a trading name of the My Fashion Republic Group Pty. Ltd., a company registered in Australia (ABN 73 169 949 973). Our registered address is 80 George Street, Sydney NSW 2000.
How It Works
Thanks to our exclusive networks and high-end buyers with years we can source only the very best, for less. By taking advantage of the opposite seasons between Europe and Australia, we bring you the most sought-after brands long before they would be on shelves in Australia.
Using parallel importing, our buyers are dedicated to bringing you the highest quality pieces at the best prices. All products we receive from our suppliers are new and verified authentic.
Shop Online
Helpful Hints for Navigating Our Site
Orders
Payment
Eligibility criteria may apply. Payment options listed above may not be available in your region. Read more here.
If you need different information on your invoice for business purposes, please let our customer service team know and they will issue a new invoice for you.
Verified Authentic Products
Since 2015, COSETTE has offered the finest collection of authentic luxury brands. We make luxury accessible to our customers by sourcing our products from a network of European based suppliers with decades of experience dealing in luxury brands.
Shipping & Delivery
Taxes and Duties
1. United States & Canada.
If you're placing an order for delivery in United States or Canada, you’ll be happy to know that prices shown include sales tax and all import duties.
U.S. Customers, Important to know: if the total order value exceeds $800 USD, then you the customer or the recipient of the order may be requested to provide a Tax ID or Social Security Number to U.S. customs and border protection for clearance. For more information can be found here.
2. Taxes and Duties for all other International Orders.
If you're placing an order for delivery outside Australia, using our Flat Rate International Delivery service, you will have to pay taxes & duties as charged by your destination country. (Also referred to as customs charges)
How much will I need to pay for customs charges?
As customs charges vary widely from country to country, we're not able to predict what these charges will be.
To help avoid being surprised by any unexpected charges, we'd suggest contacting your local customs office before placing your order, or use online tools to get an estimate.
You'll be notified of any charges due on your parcel and you'll have 7 days to make the payment.
As soon as payment has been received, your parcel will be released and shipped to the delivery address you selected at the checkout.
If payment has not been received after 7 days, the carrier will automatically return the parcel to Cosette. Once it arrives back at our warehouse in Australia, we will issue a refund for the items only. We do not offer a refund for delivery in the instance of a customer refusing to pay for customs charges.
We're not able to reship a parcel that has been returned to us, so you'll need to place a new order if you still want the items.
We ship to most locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties can be included in the shipping costs.
We strongly advise customers to use the UPS Worldwide Delivery/Toll Express services (where available), as these shipping methods include taxes & duties payable at your destination country.
Cosette E-Gift Cards. The most fashionable & thoughtful gift!
Financial guarantee & 12 Month’s store warranty.
All products sold come with a complementary 12-month store warranty. If you have received a product with a defect or should your product become faulty, email us at info@cosette.com.au.
Items which have been damaged because of normal wear and tear, by accident, or your own misuse, will not be considered faulty.
If the product is confirmed to have a defect or is faulty, we will replace or repair the product, as appropriate. If the product is found not to have a defect, deemed out of warranty, or you otherwise do not have a remedy for a failure to comply with the consumer guarantees under the Australian Consumer Law, we will contact you to determine whether you want us to dispose of the product or return the product to you at your expense.
Final Sale Products
All sales are final. When an item is part of our FINAL SALE it cannot be returned or exchanged due to change of mind. If an item is a FINAL SALE product, it will be noted on product pages, on your shopping bag page and during checkout.
Important to note, the rights described in this policy are in addition to the statutory rights to which you may be entitled to under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations. There may be limitations on your right to return and receive a refund for products, however these limits will always be subject to your statutory rights.
Returns and Refund Policy
Please read our full refund and returns policy to make sure your order is eligible for a return.
You have up to seven (7) days after receiving your online order to submit a return.
We have 3 rules for returns, item(s) must be returned:
Returns that do not meet our policy will not be accepted and will be sent back to you.
If you have placed an incorrect order or wish to cancel an order, see the return policy & procedure here.
COSETTE offers a Best Price Guarantee.
If you find a more competitive price on the exact product, we will gladly match that price. That’s how confident we are in offering you the best price.
Simply provide our customer service team proof of the lower price, by means of a current advertisement or website address.
Once your price match request is confirmed, we will create an offer for you to purchase the product from COSETTE at the lower price.
Customer Care
I still need help – how do I get in touch?
Our friendly customer service team is here to help! We're ready and waiting to answer your enquiries. Chat to us (located in the bottom-right corner) or email us.
We are here Monday – Friday 9am – 5pm (AEST) to answer all queries as quickly as possible during business hours.
Updated: 13 November 2024.
