This was a careful, considered decision. When COSETTE started 11 years ago, we made it our mission to make luxury more affordable, every day. In that time, we served more than 140,000 customers. But the market has changed and we can longer operate in the way that we had set out.
No. After our final sale ends, we will no longer be operating in Australia.
We will communicate our final day of trade on our website and by email when decided. As part of the Australian warehouse closure, we will sell our remaining products in stock to customers at some of our best prices yet. It's our final thank you to customers. Once the products are sold, they will not be restocked.
Yes. All orders open at the announcement of the closure and any orders placed during the final sale will be processed and fulfilled as normal.
Yes. We are holding an Australian Warehouse Sale across our remaining products in stock. This will be your last opportunity to purchase authentic luxury pieces from COSETTE in Australia at significant savings to RRP. Currently, we have up to 80% off RRP on some your favourite brands include Saint Laurent, Gucci, Prada and Celine. There are limited quantities. All products are priced to clear and will not be restocked.
Not specifically, no. Remaining stock is on first-come, first-served basis. Products that are sold out will be marked so on our website and will no longer be available for purchase.
To avoid disappointment, we encourage you to purchase early.
No. We are unable to reserve stock at this time. Orders are fulfilled on a first-come, first-served basis.
We will not be restocking inventory. This is your final opportunity to purchase from COSETTE.
As we are closing our Australian warehouse, all product is priced to clear.
But how have we always offered such value? We source our products directly from European brokers and retailers – who have longstanding relationship with the brands – through a process known as parallel importing. Basically, we took advantage of volume or pricing mismatches overseas (and used our scale) to get more accessible pricing for you. It is the same, 100% authentic product, simply at a better price.
You can find more information on how we buy on our You Save Vs Retail page.
We may adjust prices during the Australian Warehouse Sale as we are pricing to clear remaining stock. Any price changes will be clearly displayed on our website and communicated to our subscribers. We encourage you to subscribe here.
That said, we have limited quantities available on most products. To avoid disappointment, we encourage you to purchase early.
We are not offering price adjustments on past purchases.
Yes. We still offer a Best Price Guarantee. If you find a more competitive price on the exact same product, we will gladly match price. Simply email us at info@cosette.com with proof of the lower price.
The price match must be on a comparable, total landed cost basis – after shipping / delivery fees and all applicable taxes and duties – and must be from an Australian retailer. The price match does apply to any competitor clearance, liquidation or closing down sales, any offers not available to the general public (such as member-only or loyalty pricing), bundled pricing or pricing errors.
Once your price match request is confirmed, we will create an offer for you to purchase the product from COSETTE at the lower price.
Our customer service team is available at info@cosette.com.au. We are more than happy to answer any questions on the Australian Warehouse Sale.
We expect to have a high number of enquiries. We will try to respond as quickly as we can and apologise if there are any delays.
Yes. COSETTE has always only sold authentic goods.
More information on how we ensure authenticity can be found on our Authenticity page.
Not directly, no. The market has changed and we did not want to waiver from our mission of making luxury more affordable, every day.
As we have always said, the allegations in the media were unfounded and false. COSETTE has always only sold authentic products and a comprehensive investigation by NSW Fair Trading had no adverse findings. In fact, NSW Fair Trading worked directly with the luxury brands to test the authenticity of products and each product sampled by them was tested and verified as authentic. You can find more information on our Fact Check page.
That said, the false allegations did have a detrimental impact on us and we are grateful to all of our customers who supported us through it.
Returns will be accepted in line with our returns policy. For those products purchased before the Australian Warehouse Sale and unless marked Final Sale, you can return or exchange your product under a change of mind for 7 days from receipt of the order (Australia only).
Under the terms of the Australian Warehouse Sale, all sales are final and change of mind returns may be limited as outlined in our Terms of Service page. Your rights under Australian Consumer Law are unchanged.
Your rights under Australian Consumer Law are unchanged. If you believe an item is faulty, please contact us at info@cosette.com.au as soon as possible so that we can assist.
A 'fault' does not include any faults that are accurately described in in the Product Details (i.e. for Perfect Imperfections that are often ex-display products). An example of this may be "This is an ex-display product. The photo is for general reference. The top panel of the bag shows irregular leather shaping. May have minor dents."
We are currently experiencing a higher volume of orders than usual. We typically ship within 2-4 business days from our Sydney warehouse. Once your order has been shipped, you can expect delivery within 3-5 business days in most Australian postcodes. Delivery times to Western Australia, regional / remote and international postcodes (or area codes) may take longer.
When we ship your order, we will notify you of tracking details to help you monitor the progress of your product. If there are any shipping delays, we will also notify you.
Our customer support team remains contacted at info@cosette.com.au during the Australian Warehouse Sale. We will communicate our final support date on our website and by email in due course.
Yes. If your order has already been confirmed, it will be fulfilled as normal. There is no need to worry.
No. Your order is on its way and will be with you shortly. You should also have received an email which allows you to track where your product is.
No. Gift cards are no longer available for purchase as part of the Australian Warehouse Sale. Gift cards purchased previously remain valid and can be redeemed in the Australian Warehouse Sale.
Yes. Gift cards and credit notes can be redeemed online during the Australian Warehouse Sale. We encourage you to use your gift card. You can contact us at info@cosette.com.au with any questions.
No. Gift cards and credit notes are not redeemable for cash, except where required under Australian Consumer Law.
If the order total exceeds the gift card or credit note value, the remaining balance can be paid using another accepted payment method at checkout.
Please contact us at info@cosette.com.au with any questions.
Merci beaucoup (thank you!)
Most of all, thank you to all of our customers over the years! While saying farewell is always sad, we hope that we have been able to share some treasured bags that bought you much joy.
As you can hopefully see from the announcement and the FAQs, we are trying to communicate the closure transparently and with some notice. The Australian Warehouse Sale (and the savings on offer) are our way of sharing our thanks with you.
Cosette xx
