We offer 2 delivery options.
STANDARD - free or
EXPRESS** AUD39 |
US$20
Orders placed with STANDARD delivery:
Monday – Friday noon: your
item(s) will be shipped within 48 hours.
Friday – Sunday: your item(s) will be shipped the
next 1-2 business days.
Delivering your package.
Once your order has shipped, you can
expect delivery in:
1. Australia: 3-5 business days in Metro areas*
2. U.S. and Canada: 5-7
days**
3. International / all other regions, 7-10 days**
Orders placed with EXPRESS
delivery:
We will process your order with priority and aim to dispatch within the
next business day.
Delivering your package.
Once your order has shipped, you can
expect delivery in:
1. Australia: 1-3 business days in Metro areas*
2. U.S. and Canada: 3-5
days**
* Delivery times to Western Australia, regional and remote destinations or territories
may take longer.
**Available for qualifying items in select regions: Australia, U.S. and Canada.
Regional and remote destinations may take longer.
Please note this may take longer during
peak-trade periods. As soon as your package has been dispatched, we will notify you with relevant
tracking details to help monitor the progress of your parcel. Delivery times are based on the time
your package is sent and should only be used as a guide.
For more information, view the estimated delivery times here..
We offer a Best Price Guarantee. If you find a more competitive price on the exact
product, we will gladly match that price. That’s how confident we are in offering you the best
price. Simply provide our customer service team proof of the lower price, by means of a current
advertisement or website address.
Once your price match request is confirmed, we will
create an offer for you to purchase the product from COSETTE at the lower price.
Since 2015, COSETTE has offered the finest collection of authentic luxury brands.
Cosette sources the product it sells from Europe, primarily Italy. We only work with suppliers that
are highly reputable and have a long and close history of trading with the luxury brands and their
licensees.
The integrity of our supply chain verifies the authenticity of the products we sell.
This includes inquiries to ensure that our suppliers have an established reputation for supplying
authentic products to other retailers and trace the product through the supply chain.
Read more on how we source product.
COSETTE is able to offer these reduced prices by parallel importing directly from
European retailers and suppliers, primarily from Italy.
This allows us access to better pricing
and access to a larger quantity of genuine luxury goods, some of which is surplus stock acquired by
licensees.
Some of the product may be overstock for European retailers, but the product is
always new (never used or pre-owned) and ranges from instant- to timeless-classics.
The
benefit of this arrangement is shared with you, as it allows us to sell product at a more
competitive retail price (for example, discount to recommended retail price) than if we were buying
directly from the brand as an Australian licensee.
We delivery Australia-wide and ship worldwide to select regions, including United
States and Canada, China, Hong Kong SAR China, Japan, Malaysia, New Zealand, Singapore, Switzerland
and United Kingdom.
To get the best shopping experience, select your region to display prices in
your local currency.
Read our Return or Exchange and Refund Policy
here to make sure you qualify to submit your return.
You’ll have up to 7 days
after receiving your order to initiate a return.
You may return an item for:
•
Change of mind returns* — we process refunds as store credit.
• We sent you the wrong item or the
item we sent is faulty — we process refunds back to the original payment method or as store credit
if your prefer.
• Exchange for the same or another product.
Returns outside this timeframe
may be accepted at discretion of this store.
When offering an exchange or refund as mentioned
above, the item(s) must meet the following conditions*:
• The item must be unworn and
unused.
• Any security seal, tag, or label* must remain intact and untampered with, and attached
to the product.
• The item must be in a saleable condition, including the original packaging,
which must remain intact. This includes branded dust bags, care, and/or authenticity cards.
• The
item(s) must not be a FINAL SALE** item.
To initiate a return, visit the returns page. >
Change of mind returns will incur a handling fee. Fees differ depending on the region. To understand how handling fees are calculated, read our Returns or Exchange and Refund Policy. Shipping fees (if applicable) will not be refunded.
