Return or Exchange & Refund Policy
Read our Returns or Exchange & Refund Policy to confirm if your order is eligible for a return. Visit the returns page to get started.
To initiate a return, go to the returns page.
You have 7 days from receiving your order to initiate a return.
Eligible reasons include:
Returns outside this timeframe may be accepted at our discretion.
When offering an exchange or refund as mentioned above, the item(s) must meet the following conditions*:
*To verify the product’s chain of custody when accepting a return, COSETTE also employs tamper-evident security labels. If such a label has been tampered with, a VOID pattern will be revealed.
**FINAL SALE items can't be returned or exchanged due to change of mind.
These items will be marked as such on relevant product pages, in your shopping bag, and during the checkout process.
These exceptions do not apply when an item is faulty, unfit for its purpose, or does not match the description provided. In such cases, consumer guarantees apply, or where otherwise required by law.
Note that the rights described in this Returns Policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations. There may be limitations on your right to return and receive a refund for products; however, these limits will always be subject to your statutory rights.
When providing a remedy under consumer law, proof of purchase is required.
It’s okay to change your mind. However, to prevent fraud or abuse of our Returns Policy, we may refuse to accept items returned for Change of Mind reasons if we reasonably believe fraudulent conduct or abuse of our Change of Mind Returns Policy is involved.
Refunds.
Change of mind returns will incur a handling fee.
Orders delivered within Australia:
$30 - $55 (depending on the number of items ordered).
Orders delivered in U.S. or Canada:
$25 - $35 USD (depending on the number of items ordered). Orders above $800 USD will incur an additional processing fee of $50 USD per item returned.
Orders delivered to all other regions:
$35 - $45 AUD (depending on the number of items ordered).
Depending on your region, if duties and taxes were collected by local authorities from you, you may not be eligible to have it refunded.
Shipping fees (if applicable) will not be refunded.
Should you have any questions about submitting a return, contact us at info@cosette.com.au, stating your order number.
Once received, our customer service team will assess your return, and if approved, they will proceed to your refund. We process refunds within 3-5 business days (up to 10 for international orders) though your bank may take an additional 1-5 days to reflect it.
Important to know: Depending on your bank or payment provider’s processing time, it can take another 1-5 business days to show up on your account statement.
Returns that do not meet our policy will not be accepted and will be returned to you.
If you have placed an incorrect order or wish to cancel an order, please contact customer service.
We monitor the number of returns made by customers, and continued returns will be flagged, and at our discretion, may lead to the closure of the account or future orders being refused.
12-Month Store Warranty.
All products sold come with a complementary 12-month store warranty. If you have received a product with a defect or should your product become faulty, email us at info@cosette.com.au.
Items which have been damaged because of normal wear and tear, by accident, or your own misuse, will not be considered faulty.
If the product is confirmed to have a defect or is faulty, we will replace or repair the product, as appropriate. If the product is found not to have a defect, deemed out of warranty, or you otherwise do not have a remedy for a failure to comply with the consumer guarantees under the Australian Consumer Law, we will contact you to determine whether you want us to dispose of the product or return the product to you at your expense.
