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Shipping & Delivery
We ship Worldwide to: Canada, China, Hong Kong SAR China, Japan, Malaysia, New Zealand, Singapore, Switzerland, United States and United Kingdom.
Taxes and Duties
Orders within U.S and Canada
If you're placing an order for delivery in United States or Canada, you’ll be happy to know that prices shown include sales tax and import duties. Prices shown are in USD.
U.S. Customers, Important to know: if the total order value exceeds $800 USD, then you the customer or the recipient of the order may be requested to provide a Tax ID or Social Security Number to U.S. customs and border protection for clearance. For more information can be found here.
Taxes and Duties for all other International Orders.
If you're placing an order for delivery outside Australia, using our Flat Rate International Delivery service, you will have to pay taxes & duties as charged by your destination country. (Also referred to as customs charges)
How much will I need to pay for customs charges?
What happens if I don't pay the customs charges?
If payment has not been received after 7 days, the carrier will automatically return the parcel to Cosette. Once it arrives back at our warehouse in Australia, we will issue a refund for the items only. We do not offer a refund for delivery in the instance of a customer refusing to pay for customs charges.
We're not able to reship a parcel that has been returned to us, so you'll need to place a new order if you still want the items.
We strongly advise customers to use the UPS Worldwide Delivery/Toll Express services (where available), as these shipping methods include taxes & duties payable at your destination country.
We do not refund import duties (when paid) and/or customs fees.
Free pick up in Store. Visit us in-store to collect your online purchase at our Boutique in The Rocks, Sydney.
How it works:
*Pick up in store is available during normal store trading hours.
Please bring your confirmation email and your ID when you come to collect your order.
Cosette, Shop 2 / 140 George Street, Sydney, NSW 2000
Free pick up in store
Order Online pick up in store.
Store opening hours:
Mon. - Wed: 10am - 5pm
Thurs: 10am - 7pm
Fri: 10am - 6pm
Sat. - Sun: 10am - 6pm
Updated December 2023.