Shipping & Delivery
We ship worldwide to select regions, including Canada, China, Hong Kong SAR China, Japan, Malaysia, New Zealand, Singapore, Switzerland, United States and United Kingdom.
Taxes and Duties
Orders within U.S and Canada
If you're placing an order for delivery in United States or Canada, you’ll be happy to know that prices shown include sales tax and import duties. Prices shown are in USD.
U.S. Customers, Important to know: if the total order value exceeds $800 USD, then you the customer or the recipient of the order may be requested to provide a Tax ID or Social Security Number to U.S. customs and border protection for clearance. For more information can be found here.
Taxes and Duties for all other International Orders.
If you're placing an order for delivery outside Australia, using our Flat Rate International Delivery service, you will have to pay taxes & duties as charged by your destination country. (Also referred to as customs charges)
How much will I need to pay for customs charges?
What happens if I don't pay the customs charges?
If payment has not been received after 7 days, the carrier will automatically return the parcel to Cosette. Once it arrives back at our warehouse in Australia, we will issue a refund for the items only. We do not offer a refund for delivery in the instance of a customer refusing to pay for customs charges.
We're not able to reship a parcel that has been returned to us, so you'll need to place a new order if you still want the items.
We strongly advise customers to use the UPS Worldwide Delivery/Toll Express services (where available), as these shipping methods include taxes & duties payable at your destination country.
We do not refund import duties (when paid) and/or customs fees.
Returns and Refund Policy
Please read our full refund and returns policy to make sure your order is eligible for a return.
You have up to seven (7) days after receiving your online order to submit a return.
We have 3 rules for returns, item(s) must be returned:
1. Unless the item is faulty, it must be unworn and unused with the original return tags still attached;
2. In the original packaging which must be in the original condition. This includes branded dust bags, care and/or authenticity cards
3. Include all items you want to return and ship it back to us in the supplied brown shipping box (plus white Cosette gift box if included).
Returns that do not meet our policy will not be accepted and will be sent back to you.
If you have placed an incorrect order or wish to cancel an order, see the return policy & procedure here.
Updated 23 October 2024.
