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Terms of Service
Welcome to Cosette, Your New Best Friend in Fashion.
Cosette’s (“COSETTE” “we” “us” “our”) website (our “Site”) and related services are made available to you in accordance with the following Terms of Service (collectively, the TOS). Please read the TOS carefully to understand it before placing an order on cosette.com.au. Cosette is a trading name of the My Fashion Republic Group Pty. Ltd., a company registered in Australia (ABN 73 169 949 973) Our registered address is Shop 2 / 140 George Street, Sydney NSW 2000)
How It Works
Thanks to our exclusive networks and high-end buyers with years we can source only the very best, for less. By taking advantage of the opposite seasons between Europe and Australia, we bring you the most sought-after brands long before they would be on shelves in Australia.
Using parallel importing, our buyers are dedicated to bringing you the highest quality pieces at the best prices. All products we receive from our suppliers are new and verified authentic.
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Helpful Hints for Navigating Our Site
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Verified Authentic Products
Since 2015, COSETTE has offered the finest collection of authentic luxury brands online and in-store. We make luxury accessible to our customers by sourcing our products from a network of European based suppliers with decades of experience dealing in luxury brands.
Shipping & Delivery
Taxes and Duties
United States & Canada
If you're placing an order for delivery in Unites States or Canada, you’ll be happy to know that prices shown include all import duties.
U.S. Customers, Important to know: if the total order value exceeds $800 USD, then you the customer or the recipient of the order may be requested to provide a Tax ID or Social Security Number to U.S. customs and border protection for clearance. For more information can be found here.
Taxes and Duties for all other International Orders.
If you're placing an order for delivery outside Australia, using our Flat Rate International Delivery service, you will have to pay taxes & duties as charged by your destination country. (Also referred to as customs charges)
How much will I need to pay for customs charges?
If payment has not been received after 7 days, the carrier will automatically return the parcel to Cosette. Once it arrives back at our warehouse in Australia, we will issue a refund for the items only. We do not offer a refund for delivery in the instance of a customer refusing to pay for customs charges.
We ship to most locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties can be included in the shipping costs.
We strongly advise customers to use the UPS Worldwide Delivery/Toll Express services (where available), as these shipping methods include taxes & duties payable at your destination country.
Shop In-store
New! Duty- & Tax-Free In-Store Shopping
We’re excited to announce our flagship boutique based in The Rocks has just been accredited as a Duty-Free Store (DFS) by the Australian Border Force.
*International travellers with outbound plane tickets.
How it works: Simply present your passport and valid travel documents to our staff before making a purchase in-store to receive your duty-free shopping card.
Cosette E-Gift Cards. The most fashionable & thoughtful gift!
It will be sent directly to the recipient’s inbox – perfect if you're looking for a last-minute gift. No shipping or physical address required – simply select the amount. To purchase multiple gift cards, simply keep adding to your shopping bag.
Free pick up in store
Visit us in-store to collect your online purchase at our Boutique in The Rocks, Sydney.
How it works:
Pick up in store is available during store trading hours. Please bring your confirmation email and your ID when you come to collect your order.
Cosette, Shop 2 / 140 George Street, Sydney, NSW 2000
Financial guarantee & 12 Month’s store warranty.
All products sold comes with a complementary 12-month store warranty. If you have received a product with a defect or should your product become faulty, email us at info@cosette.com.au so we can sort this out as quickly as possible. Please provide your order number and photographs of the item. You may also be asked to provide detailed information to support your claim.
Please be aware that items which have been damaged because of normal wear and tear, by accident, or your own misuse, will not be considered faulty.
If the product is confirmed to have a defect or is faulty, we will replace or repair the product, as appropriate. If the product is found not to have a defect, deemed out of warranty, or you otherwise do not have a remedy for a failure to comply with the consumer guarantees under the Australian Consumer Law, we will contact you to determine whether you want us to dispose of the product or return the product to you at your expense.
Returns and Refund Policy
Please read our full refund and returns policy here.
You have up to seven (7) days after purchasing in-store or receiving your online order to submit a return.
We have 3 rules for returns, item(s) must be returned:
1. Unless the item is faulty, must be unworn and unused with the original tags still attached;
2. In the original packaging which must be in the original condition. This includes branded dust bags, care and/or authenticity cards
3. Include all items you want to return and ship it back to us in the supplied brown shipping box (plus white Cosette gift box if included).
Returns that do not meet our policy will be sent back to you.
If you have placed an incorrect order or wish to cancel an order, see the full return policy & procedure here.
Customer Care
I still need help – how do I get in touch?
Our friendly customer service team is here to help! We're ready and waiting to answer your enquiries. Chat to us (located in the bottom-right corner) or email us.
We are here Monday – Friday 9am – 5pm (AEST) to answer all queries as quickly as possible during business hours.
Updated: November 2023.