Welcome to Cosette, Your New Best Friend in Fashion.
Cosette’s (“COSETTE” “we” “us” “our”) website (our “Site”) and related services are made available to you in accordance with the following Terms of Service (collectively, the T.O.S). Please read the T.O.S carefully to understand it before placing an order on cosette.com.au. Cosette is a trading name of the My Fashion Republic Group Pty. Ltd., a company registered in Australia (ABN 73 169 949 973). Our registered address is 80 George Street, Sydney NSW 2000.
How It Works
Thanks to our exclusive networks and high-end buyers with years we can source only the very best, for less. By taking advantage of the opposite seasons between Europe and Australia, we bring you the most sought-after brands long before they would be on shelves in Australia.
Using parallel importing, our buyers are dedicated to bringing you the highest quality pieces at the best prices. All products we receive from our suppliers are new and verified authentic.
Shop Online
Helpful Hints for Navigating Our Site
Orders
Payment
If you need different information on your invoice for business purposes, please let our customer service team know and they will issue a new invoice for you.
Verified Authentic Products
Since 2015, COSETTE has offered the finest collection of authentic luxury brands. We make luxury accessible to our customers by sourcing our products from a network of European based suppliers with decades of experience dealing in luxury brands.
Delivery options.
STANDARD
Australia — FREE
United States & Canada — FREE (includes sales tax and duties)
International / all other regions — fees will be calculated at checkout. (Depending on the shipping region, local taxes and duties might be payable at your destination country).
Placing your order.
Monday – Friday noon: your item(s) will be shipped within 48 hours.
Friday – Sunday: your item(s) will be shipped the next 1-2 business days.
Delivering your package.
Once your order has shipped, you can expect delivery in:
1. Australia: 3-5 business days in Metro areas*
2. U.S. & Canada: 5-7 days**
3. International / all other regions, 7-10 days**
EXPRESS
Available for qualifying items in these regions:
Australia — $39
United States & Canada — US$20 (includes sales tax and duties)
Processing your order.
Once you have placed your order, we will process with priority and aim to dispatch within the next business day.
Delivering your package.
Once your order has shipped, you can expect delivery in:
1. Australia: 1-3 business days in Metro areas*
2. U.S. & Canada: 3-5 days**
* Delivery times to Western Australia, regional and remote destinations or territories may take longer.
** Regional and remote destinations may take longer.
Please note this may take longer during peak-trade periods. As soon as your package has been dispatched, we will notify you with relevant tracking details to help monitor the progress of your parcel. Delivery times are based on the time your package is sent and should only be used as a guide.
You may also receive updates from our delivery partners. If you have any other questions, reach out to customer service.
How do I know when my item has been shipped?
Once your order has been dispatched you will receive an email containing a tracking number. If after 24 hours your tracking info fails to update, please contact customer service.
Is my order insured?
Orders placed from Cosette.com.au to the delivery address are insured against accidental damage and theft at no cost to you.
What’s the delivery fees and shipping destinations?
We deliver Australia-wide & ship worldwide to select regions. Delivery options and fees may vary depending on your order or shipping destination and will be displayed at checkout. We have partnered with delivery services to bring you the most competitive rates.
We ship worldwide to select regions, including Canada, China, Hong Kong SAR China, Japan, Malaysia, New Zealand, Singapore, Switzerland, United States and United Kingdom.
Taxes and Duties
Orders within U.S and Canada
If you're placing an order for delivery in United States or Canada, you’ll be happy to know that prices shown include sales tax and import duties.
To get the best shopping experience, select your delivery destination — prices will be displayed in your local currency.
U.S. Customers, Important to know: if the total order value exceeds $800 USD, then you the customer or the recipient of the order may be requested to provide a Tax ID or Social Security Number to U.S. customs and border protection for clearance. For more information can be found here.
Taxes and Duties for all other International Orders.
If you're placing an order for delivery outside Australia, using our Flat Rate International Delivery service, you will have to pay taxes & duties as charged by your destination country. (Also referred to as customs charges)
How much will I need to pay for customs charges?
1. As customs charges vary widely from country to country, we're not able to predict what these charges will be.
2. To help avoid being surprised by any unexpected charges, we'd suggest contacting your local customs office before placing your order, or use online tools to get an estimate.
3. You'll be notified of any charges due on your parcel and you'll have 7 days to make the payment.
4. As soon as payment has been received, your parcel will be released and shipped to the delivery address you selected at the checkout.
What happens if I don't pay the customs charges?
If payment has not been received after 7 days, the carrier will automatically return the parcel to Cosette. Once it arrives back at our warehouse in Australia, we will issue a refund for the items only. We do not offer a refund for delivery in the instance of a customer refusing to pay for customs charges.
We're not able to reship a parcel that has been returned to us, so you'll need to place a new order if you still want the items.
We strongly advise customers to use the UPS Worldwide Delivery/Toll Express services (where available), as these shipping methods include taxes & duties payable at your destination country.
We do not refund import duties (when paid) and/or customs fees.
Return or Exchange & Refund Policy
Read our Returns or Exchange and Refund Policy to confirm if your order is eligible for a return. Visit the returns page to get started.
To initiate a return, go to the returns page.
You’ll have up to 7 days after receiving your order to initiate a return.
You may return an item for:
Returns outside this timeframe may be accepted at discretion of this store. If returns outside of the 7 days are approved, amounts will only be refunded as a store credit.
When offering an exchange or refund as mentioned above, the item(s) must meet the following conditions*:
*To verify the product’s chain of custody when accepting a return, COSETTE also employs tamper-evident security labels. If such a label has been tampered with, a VOID pattern will be revealed.
**FINAL SALE items can't be returned or exchanged due to change of mind.
These items will be marked as such on relevant product pages, in your shopping bag, and during the checkout process.
These exceptions do not apply when an item is faulty, unfit for its purpose, or does not match the description provided. In such cases, consumer guarantees apply, or where otherwise required by law.
Please note that the rights described in this Returns Policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations. There may be limitations on your right to return and receive a refund for products; however, these limits will always be subject to your statutory rights.
When providing a remedy under consumer law, proof of purchase is required.
It’s okay to change your mind. However, to prevent fraud or abuse of our Returns Policy, we may refuse to accept items returned for Change of Mind reasons if we reasonably believe fraudulent conduct or abuse of our Change of Mind Returns Policy is involved.
Refunds
Change of mind returns will incur a handling fee.
Orders delivered within Australia:
$30 - $55 (depending on the number of items ordered).
Orders delivered in U.S. or Canada:
$25 - $35 USD (depending on the number of items ordered). Orders above $800 USD will incur an additional processing fee of $50 USD per item returned.
Orders delivered to all other regions:
$35 - $45 AUD (depending on the number of items ordered). Depending on your region, if duties and taxes were collected by local authorities from you, you may not be eligible to have it refunded.
Shipping fees (if applicable) will not be refunded.
Should you have any questions about submitting a return, contact us at info@cosette.com.au stating your order number.
Once received, our customer service team will assess your return, and if approved, they will proceed to your refund. Please allow 3-5 business days (up to 10 business days for international orders) for your refund to be processed by your bank.
Important to know: Depending on your bank or payment provider’s processing time, it can take another 1-5 business days to show up on your account statement.
Returns that do not meet our policy will not be accepted and will be returned to you.
If you have placed an incorrect order or wish to cancel an order, please contact customer service.
We monitor the number of returns made by customers, and continued returns will be flagged and at our discretion, may lead to the closure of the account or future orders being refused.
12 Month’s store warranty and refunds.
All products sold come with a complementary 12-month store warranty. If you have received a product with a defect or should your product become faulty, email us at info@cosette.com.au.
Items which have been damaged because of normal wear and tear, by accident, or your own misuse, will not be considered faulty.
If the product is confirmed to have a defect or is faulty, we will replace or repair the product, as appropriate. If the product is found not to have a defect, deemed out of warranty, or you otherwise do not have a remedy for a failure to comply with the consumer guarantees under the Australian Consumer Law, we will contact you to determine whether you want us to dispose of the product or return the product to you at your expense.
COSETTE offers a Best Price Guarantee.
If you find a more competitive price on the exact product, we will gladly match that price. That’s how confident we are in offering you the best price.
Simply provide our customer service team proof of the lower price, by means of a current advertisement or website address.
Once your price match request is confirmed, we will create an offer for you to purchase the product from COSETTE at the lower price.
Cosette E-Gift Cards. The most fashionable & thoughtful gift!
Customer Care
I still need help – how do I get in touch?
Contact customer service.
Updated: 3 April 2025.
