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Return or Exchange & Refund Policy

Easily initiate a return

Read our returns policy to make sure you qualify to submit your return.

To initiate a return, go the returns page.

  • Insert your order number and email address. 
  • Follow the easy on-screen instructions. 
  • If your return has been approved, you will receive a confirmation email and be instructed on next steps. 

You’ll have up to 7 days after receiving your order to initiate a return.

We have 3 rules for returns, item(s) must be returned:
1. Unless the item is faulty, it must be unworn and unused with the original returns tags still attached;
2. In the original packaging which must be in the original condition. This includes branded dust bags, care and/or authenticity cards 
3. Include all items you want to return and ship it back to us in the supplied brown shipping box (plus white Cosette gift box if included). 

You may return an item for:

  • Full Refund back to your original payment method
  • 100% store-credit
  • Exchange for the same or another product 

Returns outside this timeframe may be accepted at discretion. If returns outside of the 7 days are approved, amounts will only be refunded as a store credit.

Free returns.

  • We offer free return labels for the following. 
  • Change of mind, refund to store credit. 
  • We sent you the wrong item.
  • The item we sent is faulty.

7-day returns period apply.

We don't offer exchanges on orders. If you would like a different size or colour, please return your unwanted items, and place a new order.

When a return is not free.

If you return your item and request a refund, due to change of mind, or other reasons than mentioned above, a shipping and handling fee will be charged.

  • Australian customers: AUD20
  • United States & Canada: USD100
  • All other countries: Contact customer service to get an estimate on the shipping and handling fee.

Should you have any questions about submitting a return, contact us at info@cosette.com.au stating your order number.

Once received, our customer service team will assess your return, and if approved, they will proceed to your refund. Please allow 3-5 business days (up to 10 business days for international orders) for your refund to be processed by your bank. 

Please note that a shipping and handling fee will be charged for change of mind returns, should you require a refund (except for faulty or damaged items).

Important to know: Depending on your bank or payment provider’s processing time, it can take another 1-5 business days to show up on your account statement.

Store Credit: within 24 hours of your refund email being sent.
You can choose to receive your refund either as store credit or back to the original payment method.  If you paid for your order in store credit, we would refund the amount as it was charged. 

Returns that do not meet our policy will not be accepted and will be returned to you.

If you have placed an incorrect order or wish to cancel an order, see the full return policy & procedure here

We monitor the number of returns made by customers, and continued returns will be flagged and at our discretion, may lead to the closure of the account or future orders being refused.

12 Month’s store warranty and refunds.
All products sold come with a complementary 12-month store warranty. If you have received a product with a defect or should your product become faulty, email us at info@cosette.com.au.

Items which have been damaged because of normal wear and tear, by accident, or your own misuse, will not be considered faulty.
If the product is confirmed to have a defect or is faulty, we will replace or repair the product, as appropriate. If the product is found not to have a defect, deemed out of warranty, or you otherwise do not have a remedy for a failure to comply with the consumer guarantees under the Australian Consumer Law, we will contact you to determine whether you want us to dispose of the product or return the product to you at your expense. 

Important to note, the rights described in this policy are in addition to the statutory rights to which you may be entitled to under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations. There may be limitations on your right to return and receive a refund for products, however these limits will always be subject to your statutory rights.

Updated May 2024.

 

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