Shipping & Delivery

1. 1) For orders placed Monday – Thursday: shipped within 24 hours. 
   2) Friday – Sunday: shipped the next business day.
2. How long will it take to receive my order?
   For all orders placed before midday, Monday – Friday (for in stock items)
   1) Inner Metro Sydney (within 25 km from Sydney CBD): Delivery should not take more than 2 business days.
   2) Greater Sydney (over 25 km from Sydney CBD) / Rural NSW / Canberra ACT: Delivery should not take more than 2 business days.
   3) Queensland / Victoria / South Australia: Delivery should not take more than 3 business days.
   4) Western Australia / Northern Territory: Delivery should not take more than 5 business days.
   5) International Shipping (Delivery should take between 3 to 5 business days, for in stock items).
3. How do I know when my item has been shipped?
   Once your order has been dispatched you will receive an email containing a tracking number. If after 24 hours your tracking info fails to update, please let us know so that we can investigate.
4. Is my order insured?
   Orders placed from Cosette.com.au to the delivery address are insured against accidental damage and theft at no cost to you.
5. What’s the delivery fees and shipping destinations?
   We deliver Australia-wide & ship worldwide. Delivery options and fees may vary depending on your order or shipping destination and will be displayed at checkout. We have partnered with delivery services to bring you the most competitive rates. Shipping fees include transit insurance to the value of the item. 
   
   1) For deliveries within Australia: 
   Orders with a value of up to $500 - $19 per delivery
   Orders $501 and over - from $39 per delivery.
   Choose between Premier (includes extended returns) or Standard. Read more below about Purchase protection.
   
   2) Shipping to United States and Canada
   We offer free U.S. & CA shipping. You can also choose Premier Shipping for USD59, which includes extended returns up to 14 days. No extra import duties payable.
   
   3) For all other international destinations: Shipping costs will be calculated depending on the shipping destination and option. Local taxes and duties might be payable at your destination country. 

We ship Worldwide to: Canada, China, Hong Kong SAR China, Japan, Malaysia, New Zealand, Singapore, Switzerland, United States and United Kingdom.

Taxes and Duties
Orders within U.S and Canada
If you're placing an order for delivery in Unites States or Canada, you’ll be happy to know that prices shown include sales tax and import duties. Prices shown are in USD.

Taxes and Duties for all other International Orders.
If you're placing an order for delivery outside Australia, using our Flat Rate International Delivery service, you will have to pay taxes & duties as charged by your destination country. (Also referred to as customs charges)

How much will I need to pay for customs charges?

1. As customs charges vary widely from country to country, we're not able to predict what these charges will be.
2. To help avoid being surprised by any unexpected charges, we'd suggest contacting your local customs office before placing your order, or use online tools to get an estimate.
3. You'll be notified of any charges due on your parcel and you'll have 7 days to make the payment.
4. As soon as payment has been received, your parcel will be released and shipped to the delivery address you selected at the checkout.

What happens if I don't pay the customs charges?
If payment has not been received after 7 days, the carrier will automatically return the parcel to Cosette. Once it arrives back at our warehouse in Australia, we will issue a refund for the items only. We do not offer a refund for delivery in the instance of a customer refusing to pay for customs charges.

We're not able to reship a parcel that has been returned to us, so you'll need to place a new order if you still want the items.

We strongly advise customers to use the UPS Worldwide Delivery/Toll Express services (where available), as these shipping methods include taxes & duties payable at your destination country.

We do not refund import duties (when paid) and/or customs fees. 

Returns and Refund Policy
Please read our full refund and returns policy to make sure your order is eligible for a return. 
You have up to seven (7) days after purchasing in-store or receiving your online order to submit a return. 

We have 3 rules for returns, item(s) must be returned:
1. Unless the item is faulty, it must be unworn and unused with the original return tags still attached;
2. In the original packaging which must be in the original condition. This includes branded dust bags, care and/or authenticity cards 
3. Include all items you want to return and ship it back to us in the supplied brown shipping box (plus white Cosette gift box if included). 

Returns that do not meet our policy will not be accepted and will be sent back to you.
If you have placed an incorrect order or wish to cancel an order, see the return policy & procedure here.

Free pick up in tore. Visit us in-store to collect your online purchase at our Boutique in The Rocks, Sydney. 

How it works:

1. Select the item(s) you want to purchase by adding them to your shopping bag.
2. Select Pick Up as delivery option during checkout.
3. Complete your purchase.
4. You will receive a ‘Ready for pick up email’ when your item(s) are available for collection, for in stock items usually within 2 business days, and for items on pre-order, usually from 14 business days. Check under product details for pre-orders to get a delivery estimate.

*Pick up in store is available during normal store trading hours.

Please bring your confirmation email and your ID when you come to collect your order.
Cosette, Shop 2 / 140 George Street, Sydney, NSW 2000

Free pick up in store
Order Online pick up in store. 
Store opening hours:
Mon. - Wed: 10am - 5pm
Thurs: 10am - 7pm
Fri: 10am - 6pm
Sat. - Sun: 10am - 6pm

Updated December 2023.