PRIVACY & COOKIES POLICY |
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My Fashion Republic Pty. Ltd t/a Cosette
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Disclaimer & privacy policy
The Information we collect through our Site helps us provide you with information specific to your needs and interests. This privacy policy (the “Privacy Policy") covers the cosette.com.au website (the "Site"). Please read below to review our Privacy Policy and the types of information we gather through our Site. In this Privacy Policy, "we", "us". "our" and other similar references mean Cosette.com.au and "you" and "your" and other similar references mean a specific user of the Site. By visiting this Site, you accept the practices described in this Privacy Policy.
How Does Cosette use personal information
(i)
Personal Information You Provide to Us. For the purposes of this Privacy Policy, "Personal Information" is any information that identifies you, would enable someone to contact you or that describes your relationship with Cosette.com.au. We collect and store Personal Information when you register to use our Site, ask a question, complete a form, conduct a transaction or send us an email. This includes your contact details, information about products that you view or place in your "shopping basket" whether or not you check out, your purchase history and any correspondence between you and us. It also includes information that we may collect from social media sites as described at 11 below. While you are not required to submit any information to our Site, if you do not provide the requested information, you may not be able to access or use some of the features and functions of our Site and we may not be able to provide you with certain services. Cosette.com.au users your personal information to complete transactions, respond to your requests, deliver the products and services you request and to notify you of promotions, updates or special offers (which may be offered by Cosette.com or one of its affiliated sites via email) that we think my be of interest to you. If you already receiving Cosette.com.au emails and no longer wish to receive such communications, simply follow the "unsubscribe" instructions that appear in every Cosette.com.au email or contact us through the preference centre to modify subscriptions.
(ii)
Cookies. Cookies are pieces of data assigned by a web server that uniquely identify the browser on your PC. Websites typically use temporary cookies called "session" cookies to ensure that you are recognised when you move from page to page within one site and that the information you have entered is remembered. For example, if an e-commerce site did not use session cookies then items placed in your shopping basket would disappear by the time you reached the checkout. Websites also use cookies called "persistent" cookies to enable a website to remember you on subsequent visits, speeding up or enhancing your experience of services or functions offered. Cosette.com.au attempts to install both session and persistent cookies when a user arrives at our Site. Cookies enable our systems to gather information about your navigational patterns through the site. Viewers have the option to accept or disable cookies at any time through their browsers. Visit the "help" portion of your toolbar for more information. If you do decide to block or refuse cookies, or delete cookies between visits to the site, you may not be able to access or use certain features or functions of our Site.
(iii)
Server Statistics. We gather general statistics to track user trends on our Site. There statistics include hits to our server, the types of browsers used to access our Site, page views and navigational patterns. The information that is collected in this manner does NOT provide us with any personally identifiable information about our users. It helps us track "where" our users are coming from. This allows us to pinpoint high traffic areas and determine the most effective ways to communicate with our users. As part of that on-going analysis. Cosette.com.au also uses devices called "web beacons" to help us identify when emails sent to you have been received and read. In order to prevent the introduction of viruses and hackers into the Cosette.com.au site we may collect information, such as IP addresses, into a log file to be used to identify potential hackers of the Cosette.com.au site.
Personal Information we Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
- Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
Cookies used on the website can be found in this page.
How do we use your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above.
For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:
https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy and https://support.google.com/adspolicy/answer/6299717
You can also opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Deletion & Personal Data
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Data Deletion, Data Rectification and Access to Personal Data can be done by contacting us through the page below:
GDPR Compliance
Security Procedures
We use physical, electronic, and administrative safeguards to assist us in preventing unauthorised access, maintain data accuracy and correctly using Personal Information. Except as specified in the Privacy Policy, we use commercially reasonable efforts to limit access to your Personal Information to the employees, agents and officers of Cosette.com.au who need the information for their jobs.
Will Cosette Disclose your information
Cosette.com.au may share information with its subsidiaries and other affiliated companies and with other carefully selected vendors and business partners with whom we work (collectively, "Site Affiliates"). This includes companies that offer affinity, frequent-user and reward programs; and, companies that perform marketing services and other business operations for us (including providing goods and services to our users, as necessary to complete transactions you request). All companies that act on our behalf are contractually obligated to keep all information confidential and to use the customer information only to provide the services we ask them to perform for you to us. We may provide aggregate statistics about our customers, sales traffic patterns and related site information to reputable third-party vendors, but these statistics do not include Personal Information. We may disclose Personal Information we collect from you if required to do so by law or in good-faith belief that disclosure is necessary :
(a) to obey the law or comply with legal process served on us or our affiliates;
(b) to protect and defend our rights or property or the rights or property of other users of our site; or,
(c) to act in an emergency to protect the personal safety of users of our site or the public.
On a limited basis, unless you ask us not to, we may also disclose your Personal Information to certain site affiliates for their use in contacting you, when we reasonably believe their products or services are complimentary to your interests or COSETTE.com.au business.
External Links
We are not responsible for how these other companies or organisations collect, use, disclose or secure the information that you provide them. If you choose to access a third-party site linked to our site, you do so at your own risk and subject to any terms or service or privacy policy (if any) associated with such third-party sites.
Collection of Information for children
Cosette.com.au does not direct any of our content to children. Users of our site are required to be at least eighteen (18) years old and any user under 18 is not an authorised user. If we learn that a user is under thirteen (13) years of age, we will promptly delete any Personal Information we have collected about that user.
Consent to processing in Australia
By providing any Personal Information to Cosette.com.au, all users, including without limitation, users in New Zealand, South East Asia and the Pacific Islands fully understand and unambiguously consent to this Privacy Policy and to the transfer of such Personal Information across international borders in accordance with Cosette.com.au standard operations, including collection, storage and processing of such information in Australia, France, India and the United States of America.
Access and Correction
(i) You have the right under Australian privacy laws to ask for access to personal information that we hold about you. There is no charge for making an access request. However, we may charge the reasonable costs of providing access. In some cases, the law allows us to withhold access to information (for example, if providing access would unreasonably interfere with someone else's privacy), but we provide written reasons where access is refused.
(ii) If you believe that information, we hold about you is incomplete, incorrect or misleading. please let us know by email to info@cosette.com.au. If we agree that the information should be corrected, we will do so. If we don't agree that the information should be amended, you have rights under the law to ask us to include a record of your disagreement with the information.
(iii) If you have any complaints about our personal information handling practices, please let us know by emailing info@cosette.com.au. We may need you to provide additional information before we can consider your request. We consider all complaints and respond in writing, usually within [14 days]. If we will not be able to respond within that time, we will give an indication of when we expect to resolve your dispute.
Modification and notification of changes
Cosette.com.au may at our sole discretion edit this Privacy Policy. Notice of all changes to the Privacy Policy will be specified in Section 12 (Modification and Notification of Changes) of the Terms of Cosette.com.au Service.
In summary
Cosette.com.au is committed to protecting your privacy. The information collected from our Site helps us better understand our market and consumer trends/interests. This allows us to serve our customers and business associates with a level of satisfaction they deserve.
If you have any questions or suggestions regarding this Privacy Policy or our privacy practices, please send an email to info@cosette.com.au or write to us at My Fashion Republic PTY Ltd t/a COSETTE, Shop 2 / 140 George Street, Sydney NSW 2000
Involvement of other in data collection
We may work with third parties to collect and analyse the information as described above and for other purposes described below.
If you access our Services with your login credentials from a social networking site (Facebook, Twitter, Bing, Pinterest, Snapchat, TikTok, Comission Factory, Zendesk and Feefo) or if you otherwise agree to associate your Cosette account with a social networking account, we may receive personal information about you from such social networking site, in accordance with the terms of use and privacy policy of the social networking site. For example, Facebook may share with us your friend list, birthday, information about the interests of you or your friends or other personal information, in order to help us establish your account, tailor the Services to you and find other current or potential Service users that you know. We may add this information to the information we have already collected from you via other aspects of the Service. You are also subject to the social networking site's terms of use and privacy policy. We use the OAuth (open authorization) protocol to enable us to access this information without collecting your password when you agree allow another application to access your account information.
Further, we may obtain information from others (including social media networks, advertising service providers and networks) that does not identify you personally or, if you have given that service or us permission to do so, information that identifies you personally. This information may be combined with information you have provided to us or that we or others have collected about you, so that we may maximize the benefit you receive from the Services and deliver advertising targeted to your specific interests on our websites and mobile applications and when you use other websites or mobile applications. Information about you also may be aggregated with other subscriber information for the purposes identified above.
We and our vendors may use technology such as cookies and web beacons in connection with these activities to identify you when you are online, and to collect information about your online activities, such as the type of browser you use, the websites you visit and the content and advertising that you find interesting. Cookies are small text files that may remain on your computer's hard drive for a period of time that may be used to maintain data relevant to your navigation of the Internet, save personal settings and information, and track web browsing habits. Web beacons are clear picture files that you cannot see that we use to monitor traffic and track your activities on the Internet.
Europe GDPR Compliance Page
Japan APPI Compliance Page
California CCPA Compliance Page
Canada PIPEDA Compliance Page
This policy was updated on April 2024.
